Our clinic provides a variety of services including legal advice & referrals, legal representation, public legal education, community development and law reform. We provide service to individuals, groups and communities. Our intent with all advocacy efforts is to bring about change that will impact the entire community.

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Advice & Referrals

You must be financially eligible for free legal advice when you call us or walk into our office. Sometimes we will need to make an appointment for you with a member of staff to talk about your concerns. We try to answer your questions the same day you contact us although it may be up to 24-48 hours.

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If you contact us about a legal problem that we cannot help with, we will refer you to the appropriate place to get help. This is called a referral. For referrals and information on other services and community resources in Sault Ste. Marie call 211. It is a free service.

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211 is an easy-to remember three digit phone number providing free, confidential access to information about the full range of non emergency community, social, health and government services in the community.

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Representation

We represent people at hearings before a number of tribunals including:

• The Landlord and Tenant Board

• The Social Benefits Tribunal (for Ontario Works and IN LIMITED CASES before the ODSP)

• The Workplace Safety & Insurance Board and Appeals Tribunal

• The Board of Referees and Umpire (for employment insurance appeals)

• The Review Tribunal and Pension Appeals Board (for CPP)

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We also appear in provincial and federal appeal courts for these matters. You must be financially eligible for this service.

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Public Legal Education

We're available to speak to client groups and agency staff about our areas of practice and advocacy work. We encourage people to contact us to discuss their needs. We are happy to tailor presentations to the audience. We also produce legal education materials such as fact sheets, advocacy articles, power point presentations and information on this web site.

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Community Development

The Algoma Community Legal Clinic attends the Soup Kitchen the second Monday of every month. From 10:30 - 11:30 a.m. It is at this time that individuals can attend and receive legal advice in the areas of law that we deal with.

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NOTE:  We are suspending our attendance at the Soup Kitchen during COVID and will resume our outreach once we are able to.

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What we do not do

We do not do criminal, family or immigration law. This work is handled by Private Bar lawyers on legal aid certificates. Contact Us for more information.

 

Complaints

If you are dissatisfied with our services you have a right to complain. Our goal is to provide service that satisfies our clients.

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We hope that your experience with our community legal clinic is a positive one.  If you are unhappy with the service you have received at the clinic, you can make a complaint:

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• Talk directly with the person who has been serving you;
• Write to the Executive Director c/o the clinic at the below address;
• Ask to speak to Executive Director, Nuala Kenny;
• If the complaint is about the Executive Director, write to the attention of the Chair of the Board of Directors c/o the clinic at the below address, marked “Personal and Confidential”;
• If you are not a client or former client, your complaint should be made in writing to the attention of the Executive Director c/o the clinic at the below address.

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Algoma Community Legal Clinic

Queenscentre Building

477 Queen Street East, Suite 301

Sault Ste. Marie, ON  P6A 1Z5

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If your complaint is not resolved by clinic staff or Director, the clinic Board will investigate the complaint and give you a chance to meet with members of the Board in person to discuss your complaint.  You may be asked to appear before the Board’s Complaints Committee.

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The Board will provide you with a written decision which will either accept or deny the complaint.

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If you are unhappy with the decision of the Board of Directors you can ask the clinic to forward the complaint to the Complaints Office of Legal Aid Ontario.

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Complaints Office, Legal Aid Ontario
Suite 200-40 Dundas Street West
Toronto, Ontario, M5G 2C2
Toll Free: 1-800-668-8258  Fax: (416) 204-4704

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The clinic will not provide confidential information about a clinic client or former client to the clinic Board or Legal Aid Ontario unless that person agrees to the information being provided. This does not apply to information about financial eligibility. This does not apply to non-clients.

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If a Consent Form For A Client Complaint is not signed, the complaint shall be considered abandoned.

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The above information is a summary only. You can obtain a copy of the complete Complaints Policy from any staff person at the clinic.